Product Warranty & Repair Policy
At Ddreamer Jewelry, we are committed to providing excellent care and services for your silver jewelry. Below is a detailed overview of our warranty and repair services:
1. Free Jewelry Cleaning (Lifetime Warranty)
We offer free cleaning services for all silver jewelry purchased from Ddreamer Jewelry.
Please present your purchase receipt when requesting this service.
Note: Cleaning will restore 60% to 80% of the original shine, depending on the condition of the jewelry.
2. Jewelry Repair & Refresh Services
We provide professional repair and refresh services for a fee based on the extent of damage. Our services include:
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Welding: Fixing broken parts.
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Stone Setting: Replacing or setting stones.
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Resizing & Reshaping: Adjusting size or restoring shape.
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Color Plating: Available in white gold, silver, gold, or rose gold.
Note: We only repair jewelry purchased from Ddreamer Jewelry.
3. Cases Not Covered by Repair or Warranty
Unfortunately, we cannot repair or provide warranty services for:
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Jewelry that is completely broken or deformed beyond repair.
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Missing special details or decorative elements.
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Items without valid purchase information/receipt.
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Jewelry with natural stones, uniquely shaped stones, mother of pearl, pearls, or black paint details.
4. Service Time & Process
Service Hours:
Bring and pick up your jewelry between 12:00 PM - 8:00 PM, every day.
Repair Time:
Repairs typically take 10 to 14 working days, depending on the damage.
Pricing & Updates:
We will provide a price estimate and completion timeline via:
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Zalo: 0919916465
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WhatsApp: 0902746465
5. Contact Us
If you have any questions about our services, feel free to reach out during our working hours (11:00 AM - 8:00 PM) via:
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Zalo: 0919916465
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WhatsApp: 0902746465