Product Warranty & Repair Policy
Ddreamer Jewelry: Product Warranty & Repair Policy
At Ddreamer Jewelry, we're committed to providing high-quality, handcrafted jewelry that stands the test of time. Our dedication to excellence extends beyond the moment of purchase or creation. We stand behind every piece we create, whether it's a silver ring crafted in one of our workshops or a bespoke gold necklace designed by our team. This comprehensive warranty and repair policy reflects our commitment to your satisfaction and the longevity of your Ddreamer jewelry.
Warranty Coverage
Every piece of Ddreamer jewelry comes with a 12-month warranty from the date of purchase. This warranty serves as our guarantee of quality and craftsmanship. We cover manufacturing defects that may occur during normal wear, ensuring your jewelry maintains its beauty and integrity. Our warranty covers: Loose stones Broken clasps or closures Tarnishing beyond normal wear Structural issues related to craftsmanship.
Exclusions from Warranty
While our warranty is comprehensive, there are certain situations it doesn't cover. Our warranty does not extend to damage caused by accidents, improper care, or attempts to modify the jewelry. Specifically, we cannot guarantee against: Accidental damage or impact Damage from exposure to chemicals (perfumes, lotions, cleaning products) Normal wear and tear Theft or loss.
Repair Services
We offer professional repair services for all Ddreamer-made jewelry, both within and outside the warranty period. Our skilled craftsmen are equipped to restore your cherished pieces to their original beauty. Our repair process: Bring your jewelry to our store in Ho Chi Minh City. Our expert team will assess the damage and provide a free quote. For warranty repairs, we'll complete the work at no cost to you. For non-warranty repairs, we'll provide a fair price based on the required work. Our team will carefully repair your jewelry to restore its original quality.
Jewelry Care Guidelines
To maintain the beauty and longevity of your Ddreamer jewelry pieces, we recommend following these care instructions:
- Store pieces separately to prevent scratching.
- Keep jewelry away from chemicals, including perfumes and cleaning products.
- Clean silver pieces regularly with a soft cloth to minimize tarnishing.
- Remove jewelry before swimming or bathing.
- Visit us bi-monthly for a professional cleaning.
Frequently Asked Questions
Q: Can I get my Ddreamer jewelry repaired if I made it in a workshop?
A: Yes, we provide repair services for all Ddreamer jewelry, including pieces created in our workshops.
Q: What's the process if I lose a stone from my jewelry?
A: If it's within the warranty period and due to a manufacturing defect, we'll replace it at no charge. For out-of-warranty cases, we offer stone replacement at a reasonable cost.
Q: What's the typical timeframe for repairs?
A: Most repairs are completed within 3-5 business days. For more complex repairs, we'll provide a specific timeline upon assessment.
Q: Do you offer ring resizing services?
A: Yes, in most cases we can resize rings up or down by 1-2 sizes. We'll assess your piece and advise on the feasibility of resizing.
Q: Are professional cleaning services available?
A: We offer professional cleaning services to maintain the brilliance of your Ddreamer jewelry. Regular cleaning can significantly extend the life and beauty of your pieces.
At Ddreamer Jewelry, we value the relationships we build with our customers.
Our warranty and repair policy is a testament to our commitment to your satisfaction and the quality of our craftsmanship. We encourage you to wear your Ddreamer jewelry with confidence, knowing that we're here to ensure its lasting beauty and quality.
For any questions or concerns about your Ddreamer jewelry, please don't hesitate to contact us or visit our store in Ho Chi Minh City. We're dedicated to providing you with exceptional service and maintaining the integrity of your cherished jewelry pieces.